5 questions with … Bank of America’s Holly O’Neill

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Bank of America’s Holly O’Neill, president of consumer, retail and preferred banking, prioritizes the combination of human touch and emerging technology within the bank’s experiences.  The $3.2 trillion bank uses AI within its consumer bank, including its AI-driven chatbot Erica, which has 20 million active users, according to the bank’s second-quarter earnings report. “As AI […]



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