AI is responsible for productivity gains at some of the nation’s largest banks, leaders said at the Goldman Sachs 2025 U.S. Financial Services Conference this week. Executives from Bank of America, Citi, JPMorgan and Wells Fargo quantified AI efficiency gains, from coding to operator savings. Bank of America: AI-driven Erica is equivalent to 11K FTEs The $2.5 trillion bank’s AI-driven consumer business assistant, Erica, had 1.4 billion digital connections with customers in […]
