A Gartner survey revealed that early adopters of GenAI are already reporting an average of:
Sallam said if the business outcomes meet or exceed expectations, there is an opportunity for employers to expand investments by scaling GenAI innovation and usage across additional business divisions.
“However, if they fall short, it may be necessary to explore alternative innovation scenarios. These insights help organisations strategically allocate resources and determine the most effective path forward,” Sallam said.
But she also pointed out that it’s important that organisations acknowledge the challenges in estimating the benefits from GenAI, as they vary on company, usage, case, as well as role.
“Often, the impact may not be immediately evident and may materialise over time. However, this delay doesn’t diminish the potential benefits,” Sallam said.
