Citi reduces costs, invests in tech
Citi posted cost reductions in the third quarter as it benefits from ongoing simplification efforts. The $1.7 trillion bank’s total operating expenses clocked...
Capital One offers its authentication tool to FIs
Capital One is offering its AirKey authentication tool to other financial institutions to combat rising fraud. Built in-house at Capital One seven years...
How AI and ‘behavioral banking’ boosts FI revenue
Financial institutions can couple AI with “behavioral banking” to grow revenue, industry experts say. Behavioral banking is a strategy that banks are exploring...
Small FIs onboard FedNow for growth, efficiency
As real-time payments become integral to growth strategies, small financial institutions are increasingly signing on with instant payment rail FedNow to boost transaction...
Gen AI to boost customer loyalty, Forrester says
Financial services providers are exploring generative AI uses for coding, customer service and document automation and FIs are looking to the evolving tech...
Bank of America, JPMorgan invest in branch networks
Some financial institutions are decreasing their branch footprint as bank clients increasingly adopt digital offerings while Bank of America and JPMorgan are investing...