Cobalt Credit Union deploys Eltropy’s AI Voice technology
Eltropy announced today that Cobalt Credit Union has deployed its AI Voice technology, achieving an 83% session containment rate while maintaining high member...
Google leader: Agentic AI’s 5 defining shifts in financial services for 2026
In 2026, AI will evolve from a tactical add-on to the strategic engine of the modern financial institution. The journey has been a...
Podcast: Reimagining payment experiences with agentic AI
AI, in some capacity, has been used within payments for 30 years. The latest evolution in AI is through the agentic lens — transforming transactions and experiences alike. “We’re actually...
How S&P Global built a multimodel AI platform
S&P Global has opted for a multimodel AI approach to boost efficiency. The strategy is comparable to a multicloud approach, Gia Winters, managing director of North America at Google Cloud, told FinAI News.  The financial...
Bank of America’s AI-driven forecasting tool saved clients 250K hours in 2025
Bank of America has been deploying AI tech for years and is seeing quantifiable returns, giving the organization a boost in efficiency and client experience. The $2.4 trillion bank deployed its AI-driven...
Future look: 5 lenders deploying AI in 2026
Throughout 2025 lenders deployed AI within their workflows, loan servicing and customer experience, and those efforts are expected to expand in the new year. Financial institutions across the board are planning to deploy AI...