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Eltropy chatbot reduces credit union’s call volume by 20%

By: globalinvestmentstrategy.com

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Credit union TruStone Financial is using an automated chatbot from digital conversation platform developer Eltropy to reduce call center volume.  Plymouth, Minn.-based TruStone integrated Eltropy’s chatbot in July, when the $5 billion credit union’s staff handled a weekly average of 5,500 conversations with members seeking assistance. Up to 1,000 messages were from members on Monday […]



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