Social capital —the value gained when people work well together — is just as, if not more, important than human or financial capital. At a time, when financial and human capital are in short supply, it is critical that healthcare leaders focus on building social capital to improve performance and gain competitive advantage. This article explains what it takes to build social capital and how to measure it.
Being in the business of providing care means spending a lot of time thinking about the human element of the work. After all, people are at the heart of everything that matters most in healthcare — both those receiving care and those working to provide it. That’s human capital.
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