United Mobile App Adds New Feature About Connecting Flights

United Mobile App Adds New Feature About Connecting Flights

United has launched a new, personalized mobile app features that make catching connecting flights easier.

Customers with connecting flights at United’s U.S. hub airports can now access a special section of the app that includes a countdown to connecting flights, customized turn-by-turn directions to their connecting gate with estimated walk times, real-time flight status updates, tips for longer layovers, and notifications if United’s ConnectionSaver technology has been activated to hold the plane for them.

These features are exclusive to the United mobile app and expand on the airline’s ConnectionSaver technology, an AI-powered tool that has saved more than 3.3 million customer connections since launching in 2019. ConnectionSaver automatically identifies departing flights that can be held for connecting customers – without delaying the on-time arrival of the customers who have already boarded. Now, customers have full visibility into their connecting flights right on their phone screens.

United trialed these app features during a beta test period this spring, and during that time, more than 350,000 customers used the new features, achieving a 98% success rate making their connection.

United says that the benefits of this new feature include:

• Comfortable Connections: Travelers with comfortable connections are provided personalized status updates to make their connecting flights, including countdown to boarding, gate-to-gate directions and personalized tips to navigate large airports or long layovers such as United ClubSM location details.
• Tight Connections: For travelers pressed on time during a connection, the suite of features provides key information to help them navigate to their connecting flight, including boarding time, walking time, gate number and more. Plus, they will get app notifications if their next flight is being held for them with ConnectionSaver, offering more transparency and peace of mind during their travel journey.
• Missed Connections: If travel doesn’t go as planned, customers automatically receive personalized re-booking options to get them back on their way, giving them options to rebook on a confirmed flight or join the standby list for earlier flights if a seat becomes available.