What’s at Stake: Servicers trying to meet Fannie Mae’s strict new deadline without overnight staff, plus handling a written attestation for the new VA partial claim.
Expert Quote: “I think the communication side is where people will struggle.” — Brent Potter, LoanCare
Forward Look: What’s coming: Fannie Mae’s Dec. 1 deadline to take escrow reporting live and a mandatory implementation date of Nov. 28 for the VA’s new partial claim.
Overview bullets generated by AI with editorial review.
As more companies gear up for new servicing rules set for mandatory implementation soon, those ahead of the game are sharing tips for how to handle some particular aspects of the new procedures that can require more attention.
These include a deadline in the wee hours that’s part of Fannie Mae’s new escrow reporting rules, a fresh format that’s part of Freddie Mac’s expanded default paradigm and a written attestation in the Department of Veterans Affairs new legislatively-mandated partial claim.
LoanCare, FICS and other companies have made the following recommendations related to handling these portions of the new policies.
Tips for handling the VA’s partial claim
While some aspects of the new VA partial claim finalized in June align with equivalents used by the government-sponsored enterprises and the Federal Housing Administration, but LoanCare Chief Operating Officer Brent Potter said “there are a couple of unique things” to note about it.
From left, LoanCare COO Brent Potter and Audalia Henry, mortgage servicer product development manager, FICS
A written attestation is one of them.
That attestation has advantages over some alternative procedures that would have been more cumbersome, but still requires careful management, according to Brent Potter, chief operating officer at LoanCare, a subservicer handling the process for multiple clients.
“It’s going to take these customers probably somewhere around four months to work through this program: roughly 30 days to get from application to the point where they’re approved for trials. There are three months of trials. Then they have to sign an attestation,” he said.
The VA provides some specific requirements for attestation language, terms and timing in its guidelines; but certain aspects of the implementation are discretionary. Servicers must prepare their own agreements and decide how to communicate with borrowers about them.
“Understanding the customer’s true hardship and their ability to pay through conversation is critical since there is not a documented income assessment, so I think the communication side is where people will struggle,” Potter said.
A single team repeating a process typically helps uncover flaws faster than distributing it widely and also contains damage from mistakes. So that approach may help servicers determine what works best in handling the discretionary aspects of the attestation and communication around it.
“I highly recommend dedicated individuals speak to these customers. That way they can get a lot of reps early in the rollout of the process instead of spreading it across the teams,” Potter said.
He also recommends paying particular attention to alignment with the VA’s system.
“The other piece that is unique with the VA is how critical it is to work in their system to make sure that the coding of where the customer sits in the process aligns to what is in their system,” Potter said. “You should have proper oversight and controls for that,” Potter said.
The mandatory implementation date for the new VA partial claim is Nov. 28.
Managing escrow reporting after midnight and more
The new escrow reporting Fannie has added includes a predawn deadline that has drawn some concern from the industry. Some of the investor reporting that Freddie is adding also has a daily investor reporting requirement in the wee hours.
“A big concern has been the 3 a.m. cutoff,” said Audalia Henry, mortgage servicer product development manager at FICS, an industry software provider.
FICS used two application programming interfaces to handle the work.
“If they don’t have anybody working after 5 p.m. and people are still making payments after hours, then you can schedule your API to create a file with all the activity on the day’s date,” Henry said. “The second API can be scheduled to transmit that data.”
Servicers should have two required months of testing for escrow reporting under their belts by Nov. 13. Production should go live by Dec. 1, according to Fannie.
One of the most popular benefits of the AmEx Platinum Card is its $600 FHR/THC credit: cardholders can receive up to $300 in statement credits each half of the calendar year, totaling up to $600 annually, for eligible prepaid Fine Hotels + Resorts (FHR) or The Hotel Collection (THC) bookings through AmEx Travel. A one-night stay qualifies for FHR, while THC requires at least two nights.
Today, USCardForum member 吹小号的鹅 discovered the following language on AmEx’s qwww test site, suggesting that changes to this benefit are on the way:
Effective January 1, 2027, Fine Hotels + Resorts® bookings will require a minimum two-night stay to be eligible for the $600 Lodging Credit.
Starting January 1, 2027, FHR bookings would require a minimum two-night stay to qualify for the credit. FHR hotels tend to be expensive, but with just one night required today, plenty of cardholders can still get good value from the $300 credit—if nothing else, it makes a one-night luxury hotel splurge relatively affordable. With a two-night minimum, however, FHR’s typical rates could easily leave you spending far more than you intended just to use the credit. This would be a devastating devaluation.
The qwww test site also hints at the following additions:
AmEx Platinum will add a $250 annual Airbnb Experiences credit, but there will be a requirement to unlock it—apparently, you will first need to book an Airbnb Luxe stay.
The FHR credit will be rebranded as the Lodging Credit and expanded to cover Airbnb Luxe stays.
Airbnb Luxe is Airbnb’s collection of high-end properties. A quick search turned up properties generally starting at around $1,000 per night—even pricier than FHR hotels. We suspect this benefit will be of little use to the vast majority of our readers.
Based on past experience, information that surfaces on AmEx’s qwww test site tends to be fairly reliable. We’ll update this article once the changes are officially announced.
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Sprott Gold Miners ETF(SGDM -5.26%) offers equity exposure to North American gold miners, whereas abrdn Physical Silver Shares ETF(SIVR -5.74%) tracks the spot price of physical silver bullion directly.
Investors seeking exposure to precious metals must choose between owning the physical commodity and owning the companies that extract it. While both funds provide hedges against market volatility, they respond differently to commodity price swings and to the operational risks inherent in the global mining sector.
Beta measures price volatility relative to the S&P 500; beta is calculated from monthly returns over the available fund history (up to five years). The 1-yr return represents total return over the trailing 12 months. Dividend yield is the trailing-12-month distribution yield.
The abrdn Physical Silver Shares ETF is more affordable for long-term holders, carrying a 0.3% expense ratio compared to the 0.46% fee charged by the Sprott Gold Miners ETF.
Performance & risk comparison
Metric
SGDM
SIVR
Max drawdown (5 yr)
(45.0%)
(52.3%)
Growth of $1,000 over 5 years (total return)
$3,078
$2,640
What’s inside
The abrdn Physical Silver Shares ETF seeks to replicate the market value of physical silver by holding bullion in secure vaults and aims to track the spot price after accounting for operating expenses. Its largest positions include physical silver at 100.00%. Because it tracks a commodity rather than operating businesses, its sector breakdown is not reported. The fund was launched in 2009.
In contrast, the Sprott Gold Miners ETF holds a portfolio of 48 companies rather than raw gold, focusing on gold producers in the United States and Canada. Its largest positions include Agnico Eagle Mines Ltd(AEM -5.20%) at 9.80%, Newmont(NEM -4.03%) at 7.58%, and Barrick Mining(ABX -4.51%) at 7.50%. It concentrates 100% of its assets in the basic materials sector and usually commits 90% of its net assets to its underlying index. The fund was launched in 2014.
For more guidance on ETF investing, check out the full guide at this link.
Which looks like the better buy
When comparing the Sprott Gold Miners ETF (SGDM) and the abrdn Physical Silver Shares ETF (SIVR), investors should consider several key factors. Let’s see what they tell us about each fund.
First, we should discuss the differing strategies of each fund. SGDM is a gold ETF, but it holds shares of gold-mining companies rather than physical gold bullion. It therefore carries risks beyond the price of gold alone, as labor disputes, supply chain disruptions, and natural disasters can all affect the prices of the stocks it holds. SIVR, by contrast, is a silver ETF that holds physical silver. Its performance is tied to the spot price of silver.
Two other important factors are historical performance and income potential. As for performance, SGDM has generated a total return of 190% over the last five years, with a compound annual growth rate (CAGR) of 23.7%. SIVR, meanwhile, has delivered a total return of 153%, with a CAGR of 20.4%. As for income, SGDM has a dividend yield of 0.97%, while SIVR pays no dividend whatsoever.
One final factor to weigh is cost. SGDM has an expense ratio of 0.46%, and SIVR has an expense ratio of 0.30%. Both of these rates are around the average for the ETF universe. For context, a person who invests $10,000 in each fund should expect to pay $46 in annual fees for their SGDM shares and $30 in annual fees for their SIVR shares.
In summary, although SGDM and SIVR are both precious metals ETFs, they have several key differences. SGDM, with its holdings of gold miners, has delivered higher returns and higher income. However, SIVR offers pure-metal exposure, untethered from operational risks, and lower fees. In a head-to-head matchup, investors are likely to be drawn to whichever fund more closely matches their own investment profile. Those willing to accept greater risk may choose SGDM, while those who are more cost-conscious may select SIVR.
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In 2006, Mostafa Terrab, one of this article’s co-authors, was appointed directeur général of OCP, a Moroccan fertilizer company. He was immediately charged with transforming the financially struggling phosphate-rock producer into a firm intent on feeding the world sustainably through high-quality plant and animal nutrition.
College counseling covers five jobs: building the college list, setting a financial plan, mapping a testing strategy, coaching the essays, and managing applications and deadlines.
Public school counselors spend about 21% of their time on college advising and carry an average caseload of 372 students, so most families do much of this work themselves or pay for help.
Independent counselors charged a mean of $230 an hour, or $4,000 to $7,500 for a full package. Formal counseling should start junior year for most students, but the money decisions start in 9th grade.
College counseling is the work of getting a student from “I think I want to go to college” to an enrolled freshman at a school the family can afford. It covers choosing where to apply, figuring out what each school will cost, planning for the SAT or ACT, writing the essays, and hitting a dozen deadlines over about 18 months. Some of that help comes free from a high school counselor, and some families pay for it, which is why TCI tracks how much a college admissions consultant costs.
What most counseling gets wrong is the order. Admissions comes first and money comes last, which is how a family ends up in April holding an acceptance letter and a $35,000-a-year gap. What follows covers each piece of college counseling, what it costs, who should pay for it, and a grade-by-grade timeline, with the financial plan for paying for college treated as the first decision rather than the last.
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What Is College Counseling?
College counseling is guidance that helps a high school student plan for, apply to, and pay for college. Three kinds of people deliver it: the school counselor assigned at a public or private high school, an independent educational consultant (IEC) a family hires, and the staff of free college access programs run by nonprofits and the federal government. All three cover the same core jobs, and they differ in how much time they have for one student and whether the cost of college is part of the conversation.
Time is the constraint. The American School Counselor Association reports a national ratio of 372 students per school counselor in 2024-25, against its recommended 250 to 1. Those counselors also handle scheduling, mental health, and graduation requirements, and a NACAC survey reported by Education Week found public school counselors spend about 21% of their time on college advising, compared with 47% at private schools. At 372 students and one-fifth of a work year, each student gets a few hours of college advising across four years, which is why the college application checklist ends up on a parent’s kitchen table.
Independent counselors fill that gap for a fee. The Independent Educational Consultants Association (IECA), the largest professional group for private counselors, counted about 2,600 members in 2022, and families work with them by the hour or through a package that runs from sophomore or junior year through enrollment. TCI has reviewed the major firms, including Empowerly, CollegeAdvisor, and Solomon Admissions Consulting.
What Does A College Counselor Do?
A college counselor does five jobs: builds the college list, sets the financial plan, maps the testing strategy, coaches the essays, and manages the applications. A sixth job, sending transcripts and the school report, can only be done by the high school, which is one reason even families who hire a private counselor still need a working relationship with the one at school. The table below shows what each job includes and who typically handles it, and the sections that follow take them one at a time, starting with the one that should come first: what the family can pay.
Reach, match, and likely schools based on grades, scores, major, size, and location
Limited
Core Service
Financial Fit
Budget ceiling, net price estimates, FAFSA and CSS Profile, merit aid strategy
Limited
Varies
Testing Plan
SAT vs. ACT, test dates, retakes, whether to submit scores
Yes
Yes
Essay Coaching
Brainstorming, drafts, feedback on the personal essay and supplements
Limited
Core Service
Application Management
Deadlines, recommendation letters, activities list, interviews, award comparison
Yes
Yes
Transcripts And School Forms
Official transcripts, school report, counselor recommendation
School Only
Cannot Provide
Source: The College Investor.
What Financial Considerations Should College Counseling Cover?
Good college counseling sets a budget ceiling before the college list exists, then checks every school against it with a net price estimate. A net price is what a family pays after grants and scholarships, and it has little to do with the sticker price: private colleges now discount tuition 56% on average, so a $75,000 school and a $35,000 school can cost the same family the same amount. Every college has been required to post a net price calculator since 2011 under the Higher Education Opportunity Act, and the Department of Education’s net price calculator center explains how they work, though TCI’s reporting shows college cost estimates are far from accurate and should be treated as a range.
The ceiling itself is simple arithmetic. Add what the family has saved, what it can pay from monthly income, what the student can borrow on their own, and what the student can earn. The example below shows how a family with $40,000 in a 529 plan and $800 a month of room in the budget lands at a ceiling of about $28,100 for freshman year.
Illustrative example. Student loan limit rises to $6,500 in year two and $7,500 in years three and four. Source: The College Investor.
The student loan line matters more than it used to. A dependent freshman can borrow $5,500 in federal Direct Loans, rising to $7,500 a year by junior year with a $31,000 total, and the full federal student loan borrowing limits haven’t changed for undergraduates. What changed on July 1, 2026 is the parent side: Parent PLUS loans are now capped at $20,000 a year and $65,000 total per student under the One Big Beautiful Bill Act, which closes the escape hatch families used when a school came in over budget. Anything above those caps means private student loans with a cosigner, or a different school.
A counselor who takes money seriously will also walk the family through the aid forms. The FAFSA produces a Student Aid Index, which drives federal and most state aid, and TCI’s financial aid calculator estimates it in a few minutes. A group of mostly private colleges also requires the CSS Profile, which the College Board makes free for families earning up to $100,000. The counselor should be able to explain which schools on the list meet 100% of demonstrated need, which ones are no-loan colleges, and which ones hand out merit scholarships at private colleges to students in the top quarter of the applicant pool.
That last point is where admissions strategy and money strategy meet. A student applying as a top-quarter candidate at a school that discounts heavily will get a better net price than the same student applying as a reach candidate at a school that doesn’t, and a counselor who only talks about getting in will never raise it. It’s the same logic behind TCI’s list of colleges that offer free tuition below an income cutoff: the school’s aid policy, not its sticker price, decides the bill.
How Does A Counselor Help With College Choice?
A counselor turns a vague preference (“somewhere warm, not too big”) into a list of eight to twelve schools sorted into reach, match, and likely categories, and every school on it should clear the budget ceiling. Likely schools are the ones that get skipped in the rush to build the top of the list, and they’re the ones that matter most, because a likely school the student would be happy to attend at a known net price is what makes an Early Decision gamble or a long reach affordable. Free tools such as the College Scorecard and the sites in TCI’s college comparison tools roundup cover the raw data, and a counselor adds judgment about fit.
That judgment is the part families pay for. Counselors read the signals in why college acceptance rates keep dropping, know that the published rate at a public flagship hides a much lower rate for out-of-state applicants, and will say out loud that applying out of state at a public university is a full-price decision for most families. They also know what admissions officers weigh and how it differs by school, which TCI covers in what colleges look for in students.
A counselor also protects a student from false precision. Online chance calculators feel scientific, but TCI’s look at how accurate college admissions calculators are found they can’t see the things that decide close cases: institutional priorities, major capacity, geography, and the rest of the applicant pool that year. A good list is built to survive being wrong about any one school.
What Does Test Prep Look Like In College Counseling?
Counselors don’t tutor for the SAT. They build the testing plan: which test, which dates, how many attempts, and whether to submit the score to each school. The plan starts with the PSAT/NMSQT in October of junior year, moves to a first SAT or ACT in the spring of junior year, and leaves room for one retake in the fall of senior year. TCI’s breakdown of SAT vs. ACT vs. CLT explains how to pick between them, and the math course sequence a student follows from 9th grade has more to do with the eventual score than any prep course.
Whether to test at all stopped being a question for a growing list of schools. MIT, Dartmouth, Yale, Brown, Harvard, Penn, Cornell, Stanford, and Notre Dame are among the schools that brought back testing requirements, and TCI maintains the full list of colleges requiring SAT and ACT scores again. At schools that stayed test-optional, a counselor’s job is to compare the student’s score to the school’s published middle 50% range and advise on submission school by school.
The prep itself is a separate purchase, and a cheap one if the family wants it to be. The College Board’s free Bluebook practice tests and Khan Academy’s official SAT prep cover the content for nothing, and TCI’s reporting on how much SAT prep costs and the best SAT prep courses covers paid options from self-paced courses to private tutoring. Scores still carry weight on the money side even where they don’t on the admissions side, because merit aid formulas at many schools are built on GPA and test scores.
How Do Counselors Help With College Essays?
Essay coaching is the service families most associate with private counseling, and the one with the clearest ethical line. The Common App personal essay runs up to 650 words on one of seven prompts, and selective schools add their own supplements, so a ten-school list can mean 15 to 25 separate pieces of writing. A counselor helps the student find the story, structure the draft, and revise it, and keeps the whole stack on a schedule that matches the application deadlines.
The line is between coaching and writing. A counselor who edits a sentence for clarity is doing the job. One who rewrites the essay in an adult’s voice is committing fraud on the student’s behalf, and admissions readers who see thousands of 17-year-old essays a year can tell. Colleges have also set their own rules on AI-assisted writing, and the safest assumption is that anything a student submits must be their own work in their own words, the same standard that applies when colleges look at a student’s social media.
Timing is the practical advice. The personal essay should be drafted the summer before senior year, before classes, sports, and seven supplements compete for the same weeks. Essay-only hourly help is also the least expensive way to buy counseling, which TCI’s piece on what a college admissions consultant costs breaks down.
How Do Counselors Manage Applications And Deadlines?
Application management is project management. The Common App opens August 1, Early Action and Early Decision deadlines fall on November 1 and 15 at most schools, Regular Decision deadlines cluster between January 1 and 15, and decisions arrive in March and April with a May 1 commitment date. A counselor tracks recommendation letters (asked for in the spring of junior year), the activities list, interviews, and application fee waivers across every school on the list.
Early Decision deserves its own conversation because it is a financial decision disguised as an admissions one. ED is binding, so a family that applies early to a school without first running its net price calculator has agreed to attend before it knows the price. The counselor’s job is to make sure that’s a deliberate choice, and to know how changing a college decision after acceptance works if the aid offer doesn’t match the estimate.
The job doesn’t end at acceptance. In April, a counselor lays the award letters side by side, strips out loans so the family compares grants to grants, and identifies where a financial aid appeal has a case, such as a competing offer from a peer school or a change in family income.
How Much Does College Counseling Cost?
College counseling costs anywhere from nothing to six figures. The high school counselor is free, as are federal TRIO programs such as Upward Bound and nonprofit college access programs for students who qualify. Independent counselors charged a mean of $230 an hour in IECA’s 2022 State of the Profession survey, and most full-service packages ran between $4,000 and $7,500, with a mean of $6,450, up more than 25% in three years. New England and urban areas run about 10% higher, and TCI’s college admissions consultant cost breakdown covers what families get at each price point.
Transcripts, school forms, deadlines, basic list and testing advice
College Access Programs
Free
First-generation and lower-income students who qualify for TRIO or a nonprofit program
Hourly Independent Counselor
$230 an hour on average
Essay feedback, a list review, or a single financial aid question
Full-Service Package
$4,000 to $7,500 (mean $6,450)
Families who want one person managing the whole process from junior year on
Premium And Boutique Firms
$10,000 to six figures
Families targeting the most selective schools who will pay for former admissions officers
Source: IECA State of the Profession 2022. The College Investor.
The premium tier is a different product. Firms staffed by former admissions officers at selective schools charge $10,000 and up, and the best known charge far more. TCI has reviewed several, including Command Education, Top Tier Admissions, Spark Admissions, and Prepory, and the pattern is the same: the fee buys time and attention, not a different set of admissions rules.
Two cost details get missed. The same IECA survey found 77% of members offer lower-cost options such as hourly work, smaller plans, or sliding scales, and 79% do some pro bono work, so a family that can’t afford a package can still buy three hours of list review and essay feedback. The other detail is tax treatment: college counseling is not a qualified 529 plan expense, so it comes out of pocket.
Do You Need A Private College Counselor?
Most families don’t, and the ones who benefit most share a few traits. A private counselor earns the fee when the student attends a large public high school with a caseload near or above the 372-to-1 national average, when the student is first-generation or has learning differences that complicate the process, when the family is chasing merit aid across many schools, or when the parents want to buy back the 18 months of project management. Recruited athletes are a special case, and TCI’s look at the best niche sports for college admissions explains why that path has its own timeline.
Families who can skip it include those with a strong school counseling office, a clear in-state plan at a public university, or a student starting at community college and transferring. The money math still has to happen, and TCI’s college ROI calculator and analysis of whether college is worth it do that part without a fee.
Red flags are easy to spot once named. No counselor can promise an admission outcome, and anyone who does is selling something else. The 2019 Varsity Blues prosecutions were built on a counselor who claimed a “side door,” and IECA’s ethics rules bar members from accepting payment from colleges for placing a student. A counselor who offers to write essays, claims connections in admissions offices, or won’t put pricing in writing fails the test, and so does one who has nothing to say when a family asks about net price.
Four vetting questions cover most of it. Start with membership in IECA, HECA, or NACAC, then move to caseload, because a counselor working with more than 25 or 30 seniors a year is giving each one less than the package implies. The question that separates the good ones is how they build a financial ceiling into the list, and a vague answer there is the answer. Close by getting the full fee schedule in writing before the first paid meeting, the same way you would before signing up with any financial advisor.
When Should You Start College Counseling?
Formal college counseling starts in the fall of junior year for most students, and that’s the right time to hire a private counselor if you’re going to. The money work starts in 9th grade, and the single most important reason is the FAFSA base year. The FAFSA uses income from two tax years before the student enrolls, so for a student entering college in fall 2028, the 2028-29 FAFSA will use the family’s 2026 tax return, a year that spans the spring of sophomore year and the fall of junior year. Large capital gains, Roth conversions, or a one-time bonus in that year raise the Student Aid Index and shrink need-based aid, and no counselor hired in junior year can undo it.
College Counseling Timeline: 9th Grade To Decision Day
When
Admissions Work
Money Work
9th Grade
Pick the math and course sequence, go deep on one or two activities, learn how GPA works
Check 529 balance against the target, have the first “here’s what we can pay” talk
10th Grade
Take the PSAT 10, explore majors, make informal campus visits
Run a net price calculator on three schools to see the range, note that the FAFSA base year starts January 1
11th Grade Fall
Take the PSAT/NMSQT in October, start formal counseling, draft the first college list
Set the budget ceiling, avoid large capital gains or Roth conversions in the base year
11th Grade Spring
Take the first SAT or ACT, ask teachers for recommendation letters, visit top choices
Run a net price calculator on every school on the list, cut schools that miss the ceiling
Summer Before 12th
Write the Common App personal essay, start supplements, decide on Early Action or Early Decision
Gather tax returns and account statements for the FAFSA and CSS Profile
12th Grade Fall
Common App opens August 1, early deadlines November 1 and 15, retake SAT or ACT if needed
File the FAFSA and CSS Profile as soon as they open, apply for outside scholarships
12th Grade Spring
Regular decisions arrive March and April, commit by May 1
Compare award letters side by side, appeal where there’s a case, finalize loans
Source: The College Investor.
The 9th and 10th grade work is light but real: pick the right course sequence, look at the 529 balance against the goal, and run a net price calculator on three very different schools so the range stops being abstract. Junior year is when the list, the testing plan, and the budget ceiling come together, and the summer before senior year is for essays. Senior fall is forms and deadlines, and TCI’s FAFSA deadline tracker covers the federal, state, and school dates, including the 2027-28 FAFSA that opened early on September 23, 2026.
Starting late is recoverable but expensive. A family that begins in the fall of senior year loses the Early Action round at most schools, writes the essays in weeks instead of months, and has no time to fix a testing plan or a budget problem. The list shrinks to schools with later deadlines and rolling admissions, and the family should expect to pay a premium for a counselor willing to take on a senior in October. Families in that spot should start with why the FAFSA is worth filing even when they assume they won’t qualify, because that form is the one deadline that can’t be negotiated.
Frequently Asked Questions
Is College Counseling The Same As College Admissions Consulting?
Mostly, yes. “College counseling” is the broad term for help planning, applying to, and paying for college, and “admissions consulting” is what private firms call the paid version. The difference that matters is scope: a college admissions consultant sells a package focused on getting in, and the financial fit work described above is something families should ask about rather than assume.
Is A High School Counselor Free?
Yes. School counselors are school employees, and their college work, including transcripts, the school report, and the counselor recommendation, costs nothing. The limit is time, with a national average of 372 students per counselor, which is why the college application checklist is something families should own themselves.
Can A College Counselor Guarantee Admission?
No. Admissions decisions belong to the colleges, and a counselor who promises an outcome is either misrepresenting the service or planning something improper. Professional counselors coach the application, and TCI’s reporting on what colleges look for shows how much of the decision sits outside any applicant’s control.
Can I Pay For College Counseling With A 529 Plan?
No. College counseling, test prep, and application fees are not qualified 529 expenses, so paying them from a 529 triggers income tax and a 10% penalty on the earnings portion. Those costs come out of pocket.
Does College Counseling Include Financial Aid Help?
Sometimes, and families should ask directly. Most counselors will help with the FAFSA and CSS Profile mechanics, but fewer will build a budget ceiling into the list or compare award letters, and that is the part that decides what the family pays. TCI’s order of operations for paying for college is the framework a counselor should be working from.
When Is It Too Late To Hire A College Counselor?
It’s never too late to get help with essays and deadlines, but after October of senior year the counselor is managing a crisis rather than a plan. The Early Action window has closed at most schools, and the FAFSA base year passed two years earlier. A family starting that late should file the FAFSA immediately and focus the list on schools with rolling or late deadlines.
Editor: Colin Graves
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American Express could be preparing a new Airbnb benefit for the Platinum Card, according to information spotted in what appears to be an Amex test environment.
The rumored changes reported at USCF include a new $250 annual Airbnb Experience credit, although there looks to be an important catch. The credit may need to be unlocked by first booking an eligible Airbnb Luxe stay. The same source also says the current Fine Hotels + Resorts credit could be rebranded as a broader “Lodge Credit” that would also work with certain Airbnb luxury stays.
The information comes from qwww links which is a test environment for American Express products and should not be treated as final. There are still plenty of unanswered questions, including exactly what type of Airbnb Luxe booking would unlock the $250 credit, how long the credit would remain available after unlocking, and whether the current Platinum hotel credit amount or timing would change.
There’s no official word from American Express yet, so all of this should be treated as a rumor for now.
Kurt Strandson: Hypervolatile is going to be the new status quo.
Thuan Nguyen: During the bad times, you don’t need to make a lot of money, but you make tons of money during the refinance wave.
Matt Sexton (Interviewer): Hello again, and welcome to the latest edition of MPA TV. I’m Matt Sexton, mortgage journalist here with Mortgage Professional America. Today, we continue our Broker Intel series, featuring discussions with top mortgage professionals across the United States on the most important mortgage topics of the day. I’m honored to be joined by our guests on this edition of MPA TV. We have Kurt Strandson, president and CEO of Pinnacle Mortgage Corporation, and Thuan Nguyen, founder of Loan Factory. Gentlemen, thank you so much for joining us today on MPA TV.
Kurt Strandson: Thanks for having us.
Thuan Nguyen: Thank you, Matt, for having me.
Matt Sexton (Interviewer): It’s been a few weeks since we’ve recorded an episode of MPA TV, so it’s a good time to revisit the state of the market. Obviously, we just had the Fed announcement yesterday, so it’s fresh in everybody’s mind as we sit here and record this. We’ll start with Kurt on this one. As you look at the overall market and how things are for you, what would you say is the state of the market? How have things changed since spring and summer as we head into late fall?
Kurt Strandson: Yeah, I think the best way to describe the market is hypervolatile. You don’t know what’s coming. I was at a couple of conferences in the spring, and nine major industry economists had predicted a half-percent rate drop by the second half of this year. We saw pretty close to the opposite in the last few weeks. With all the geopolitical things going on and the domestic conflict and chaos, I don’t think that environment is going to change anytime soon. You’ve got elections in November. If the Democrats take the House and/or the Senate, you’re probably going to see impeachment hearings for a couple of years, and it’s just going to continue to be chaotic. So I think hypervolatile is going to be the new status quo.
Matt Sexton (Interviewer): Thuan, your thoughts?
Thuan Nguyen: Yeah, the market is getting very tough now, and I think everyone out there agrees. Most people are very pessimistic, right? Rates have hit 7%, and they might continue to go up. The momentum is going that way. Inflation is going that way. So it’s pretty bad out there right now.
Matt Sexton (Interviewer): Much has been made about the higher-for-longer rate environment that we’re in. Thuan, we’ll start with you on this one. What advice would you give to brokers out there who are trying to navigate the current rate conditions, continue doing business, and make their way through?
Thuan Nguyen: My advice is not to let market conditions affect you. Focus on becoming a better loan officer or a better broker. Focus on how you can compete against others and how you can win more clients. Focus on yourself more than market conditions because, no matter what the market conditions are, there will always be people buying and refinancing. Maybe not a lot, but there are always people doing that. When you become better and rates drop, you will stand to benefit so much. People will come to you, and you’re going to make a lot of money.
Matt Sexton (Interviewer): Kurt, your thoughts?
Kurt Strandson: Yeah, a couple of things. I’ve been doing this since 2003, so we lived through the 2007–2008 debacle and the years after that. What I did in 2008, when we saw that market, was dig into relationship building, partnership building, and growing our referral base and database. Grow your business partnerships and focus on the purchase side. The good thing is that, in some markets—I’m up in New England, and we’re in 31 states, but I live in New England—it’s still been a very strong seller’s market. That’s going to shift. There will be fewer people competing when rates rise, so you’re going to have a higher conversion rate on prequalifications and preapprovals than in years past, when you might preapprove someone, but they’re bidding against 25 other people. That shift is a long time coming. It’s good for homebuyers, and they’re not going to be stuck paying way over asking price or being boxed out of the market because they can’t afford to go over asking with appraisal gaps and things like that. The other thing is, with this rate environment, we don’t look too far into the past, but if you look back to 2023 and 2024, we’d be doing cartwheels for these rates. Rates were in the high sevens, and I think October 2023 was into the eights. We’re still well below that. So yes, it’s an increase from what we’ve seen in the recent past, since the beginning of the year when rates were in the high fives. But when you look at it from that perspective, we still wrote a lot of loans in 2023 and 2024. There’s always going to be business out there.
Matt Sexton (Interviewer): Last month, we had a focus at MPA on broker education and training. Kurt, we’ll start with you on this one. What would you tell brokers about education and training? Is there one area where you think brokers could be stronger when it comes to knowledge of the business?
Kurt Strandson: Absolutely. We were just out at UWM with 65 people last week, and we appreciate their partnership. They’re always pushing forward with new information, and the focus is on technology and AI. I think if you’re not learning, training, and adapting, you’re going to get left behind. That’s not just for loan officers; it’s also for real estate agents. You have to be informed and educated about those tools, how you can use them, and how they can complement your business. Those tools are allowing you to do things much more efficiently and much quicker than what we’re used to. I look back to when I started in 2003. We were taking handwritten applications and making different copies with signatures. Now everything is so far ahead. The message for loan officers out there is not to discount or miss opportunities to learn about those systems, because you’ll need to know them. They’re going to be a bigger part of what we’re doing in the near future.
Matt Sexton (Interviewer): Thuan, your thoughts on that?
Thuan Nguyen: Yeah, I agree 100%. Technology and AI will change all of us, and we need to be ready for it. Of course, everyone wants to have the best technology and AI to help them, but not many brokers or loan officers have the ability to access and handle all of the latest technology. It’s going to be a challenging period, and I see a lot of consolidation out there. Small brokers cannot survive because they don’t have the resources or the time to upgrade their technology, adopt AI, and compete. Nowadays, you see a lot of consolidation. Many small brokers end up joining bigger brokers because it’s not only about technology. You also have overhead, licensing, compliance, audits, marketing, and so many other things that you have to manage to become better and attract more loan officers to your company. There’s so much competition out there. That’s what I’m seeing. It’s really tough for brokers and loan officers. We always have to be aware of what’s going on, keep learning, and keep improving. Choosing the Right Technology
Matt Sexton (Interviewer): You both mentioned technology, so I want to follow up on that. We’ll start with Thuan. We’re getting into convention season, and when you walk in, there are so many different new technologies out there, almost every day. When you’re looking at technology for your business or advising brokers on what they should do, how do you sort through all the new technologies to find what really works for you?
Thuan Nguyen: It’s really tough, but we need to focus on technology that can help our company. There’s so much going on out there. For me, there are two areas: the back end and the front end. Front-end technology helps you get more clients through marketing and other activities. Back-end technology helps you control your processes and operations through automation and processing. Right now, I’m focusing on the back end. I want to become better first before I go out there and promote myself. I know there are technologies that help you approach clients, call leads, and follow up with leads, but I don’t believe in those technologies yet because consumers still have reservations about AI. They don’t want to talk to AI. They’re still a little scared of AI. That’s what I see, and that’s why I don’t want to focus on the front end. I want to focus on the back end.
Matt Sexton (Interviewer): Kurt, your thoughts?
Kurt Strandson: Yeah, I think the best way to sort through all those offerings is to lean into the resources available through our trade groups. You have AIME Fuse coming up, you have VettedVA, and you have NAMB. A lot of our friendly competitors are there. You build relationships with other owners, brokers, leaders, and loan officers, and you ask them who they’re using, what they’re using, and what they’re seeing. You reality-test it with people you have relationships with and trust. It’s impossible to just trust the people behind the booths because everybody wants to sell their product. But when you ask people who are using it, or who have used it and stopped, and find out why, you can lean into those resources at gatherings and networking opportunities. That makes it a little easier to sort through.
Matt Sexton (Interviewer): That’s a great point. Absolutely. One of the big stories in mortgages over the last couple of years has been the rise of non-agency, non-QM lending. If you were speaking with a broker, Kurt, who has focused heavily on the agency side—Fannie Mae and Freddie Mac-type loans—and they were looking to pick up more business, what would be your advice as far as expanding offerings or looking at different avenues to generate business?
Kurt Strandson: It’s a great question. I think if you’re not offering those alternative products—the non-QM products, bank statement loans, and especially DSCR loans—you’re really doing a disservice to your borrowers and your business partners. With the volatility in the market over the last couple of weeks, we actually saw bank statement loans and DSCR loans pricing better than conforming, full-documentation loans. It’s a different secondary market for those products, and they move based on different factors. We moved a lot of loans that qualified for full documentation over to DSCR or bank statement loans simply to get three-eighths, and sometimes half a percent, better pricing. It was dramatic. I really think loan officers tend to stick with what they know, but you need to learn these products because they’re becoming a larger percentage of the marketplace. Even very well-qualified borrowers, specifically on the purchase side, don’t want to go through all the hoops of extra documentation, profit-and-loss statements, balance sheets, and CPA verifications for full-documentation loans. When you can simply do a DSCR or bank statement loan, it makes the transaction much more efficient and easier for them and their agent partners.
Matt Sexton (Interviewer): Thuan, your thoughts?
Thuan Nguyen: Yeah, I agree with Kurt totally. Nowadays, non-QM is a bright spot. It’s a good product. A lot of clients love it, and even loan officers like us love it too. But one thing I see is that a lot of loan officers are still very weak when it comes to understanding the guidelines. There are so many lenders offering different products with different guidelines. Therefore, we really have to take the time to understand each lender’s guidelines. At Loan Factory, we even built our own non-QM pricing engine to help loan officers find the right lender and product for their clients. A client can fit into many different products, and we need to find the best one for them. AI has advanced as well. AI can help match consumers and borrowers with the correct products and lenders. Utilizing AI is one way to help loan officers in this area. There are so many different non-QM products available, so I encourage all brokers and loan officers to focus on non-QM as well. Don’t forget it.
Matt Sexton (Interviewer): It’s amazing how non-QM has exploded and continues to be so strong as we move forward. As we get ready to wrap things up on this edition of MPA TV, I always like to end with something a little more open-ended. Thuan, we’ll start with you. As we approach the final quarter of 2026 and head into 2027, what is one positive thing you’re looking forward to? Maybe a little bit of a silver lining for people out there who’ve read the headlines and feel a little doom and gloom. What’s something we can all look forward to as we head into next year?
Thuan Nguyen: I think Kurt mentioned one positive thing: there will be a lot fewer loan officers out there, and hopefully, there will be a lot more refinancing in the future, maybe next year. That’s a very bright spot. Smart loan officers know that during the bad times, you don’t need to make a lot of money, but you make tons of money during the refinance wave. That’s what a smart loan officer does. You need to make a lot of money during the refinance wave, and in order to do that, you need to prepare for it. You need to have a strategy to capture a lot of clients. That’s my advice. That’s the bright spot I’m looking forward to. When rates drop, I’m going to be big.
Matt Sexton (Interviewer): No doubt about it. Kurt, what do you have for us?
Kurt Strandson: Yeah, I think the opportunity is going to be for those loan officers who focus on purchase business. If you stick to just refinances, you’re probably going to be a little slower. There’s going to be a lot of opportunity for those who circle back to people they may have preapproved six, 12, or 18 months ago. Prices were a little too high. They couldn’t afford something, or they were getting outbid. Circle back to those people because that’s going to change. If rates stay elevated for a period of time, you’re probably going to see prices level out in markets where they were still continuing to rise. I think at the beginning of the year, there was about a 60/40 split across the country, where 60% of markets had slightly appreciated over 12 months and 40% had slightly depreciated. You’re going to see that even out. Across the country, prices will probably level off with elevated rates. That’s going to create opportunities for homebuyers who were previously boxed out because they couldn’t make more competitive bids or didn’t have the cash and resources available. So there’s going to be a lot of opportunity on the purchase side. If you focus on building relationships with your database and business partners, dig in, and do the work, you’ll be just fine. At the end of the day, relationships are everything. Good market or bad market, if you’re building relationships, you’re setting yourself up for success down the road.
Matt Sexton (Interviewer): Gentlemen, thank you again so much for joining us on this edition of MPA TV. And thank you to everyone who watched this edition of MPA TV. For our guests, I’m Matt Sexton, saying so long. We’ll talk to you again next time.
While there was no official comment from Aramco, the kingdom’s energy ministry confirmed the strike had caused a limited fire and no injuries, though it was unclear whether the building in the eastern city of Dhahran had been hit directly by a missile or by falling debris.
Authorities also reported drones and missiles were intercepted and destroyed near the capital, Riyadh, and the country’s southern region.
As the kingdom’s conflict with the Iran-backed Houthis intensifies, questions are mounting over whether its much-vaunted Vision 2030 is increasingly out of reach.
For a country whose future hinges on diversifying away from oil and attracting foreign investment to help it do so, the spillover effects of the conflict pose a significant setback to its ambitions.
“The events of recent weeks are serious,” Saudi Energy Minister Prince Abdul Aziz bin Salman told the World Petroleum Energy Congress in Riyadh on Monday. “Our response must be equally serious while remaining focused on the decades ahead; Vision 2030 must continue, investment must continue.”
Exactly what a “serious response” entails remains unclear, but what is immediately apparent is that investor sentiment has already been rattled.
The CEOs of Shell, TotalEnergies, BP, and ExxonMobil had all been due to attend this week’s WPEC but are conspicuous by their absence.
I was due to travel to Jeddah this week for interviews and an event, but, like many others, plans were canceled given the security situation.
According to the Wall Street Journal, the Saudi crown prince, Mohammed bin Salman, has been moved between heavily guarded palaces fitted with bunkers by a handpicked security team.
During the course of the last week, many of the kingdom’s most strategic assets have become high-profile targets. Most notably, King Khalid International Airport in Riyadh suffered four attacks in the space of five days. The Saturday attack marked the deadliest attack on Saudi soil in more than a decade, killing 13 people and injuring 309.
James Reeve, a Saudi macro consultant who formerly worked as a senior director for the Saudi Public Investment Fund, told me that foreign investments already made in Saudi are unlikely to be reversed in the near term.
“I think more troubling for the Vision 2030 story is the impact on new FDI (foreign direct investment) inflows,” said Reeve.
“For foreign firms weighing up significant capital investments in the Kingdom, the images of missiles falling apparently unhindered on the capital’s airport will be shocking and difficult to forget. Those contemplating investments in tourist infrastructure will also have to weigh the impact on tourism inflows.”
On Monday, Saudi authorities extended the airport’s closure until Saturday, and regional carriers have temporarily suspended flights.
Meanwhile, Air France-KLM has suspended flights to Riyadh until 31 October and Delta Air Lines has delayed planned services from Atlanta to Riyadh, initially due to start on October 23, until March 2027.
“In the short term, this is clearly damaging,” Andreas Krieg, a Middle East security analyst at King’s College London, told me.
“The important effect is not simply physical damage to an airport or the cancellation of individual flights. It is the return of a security premium to doing business in Saudi Arabia. The immediate consequences are likely to be delayed investment decisions, higher required returns, and greater dependence on state capital.”
As one of the principal gateways into the Saudi capital and a foundation stone of the entire Vision 2030 project, the Houthi attacks on Riyadh’s airport directly threaten the Kingdom’s strategy. It wants to become a global centre for business, logistics, tourism, hospitality and major global events, including the Expo 2030 and the FIFA World Cup in 2034.
Before the current attacks, the airport handled roughly 110,000 passengers a day — similar in scale to Miami International airport. It is also the base of Riyadh Air, a new airline backed by Saudi’s PIF, which seeks to establish the city as a major transport hub to rival Dubai and Doha.
These latest developments come as Riyadh is already grappling with rising fiscal challenges.
The Kingdom recorded a fiscal deficit of 160 billion riyals ($42.7 billion) in the first half of 2026, up 71% from 93 billion riyals a year earlier, as it increased spending to prop up growth amid the ongoing U.S.-Iran war.
Earlier this month, the Finance Ministry raised its estimated 2026 budget deficit by 48% to 245 billion riyals ($65.33 billion), equivalent to 4.9% of GDP.
Such revisions and forecasts may now be due for another downgrade.
However, Krieg said it is premature to start calling into question the credibility of Saudi’s long-term economic plans.
“I would not extrapolate from several weeks of disruption to the collapse of Vision 2030,” he said.
“Saudi Arabia has enormous fiscal resources, deep domestic capital pools and the ability to keep strategic projects moving even when private capital becomes cautious. The long-term effect depends almost entirely on duration.”
Reeve also said that the extent of damage to investor confidence will be directly linked to the duration of the conflict and that the onus will now be on the government to reassure investors.
“Foreign investors are unlikely to up sticks at this point,” he said. “They will want to see how long the strikes last and how the government and PIF might respond in terms of loosening the purse strings to shore up confidence.”
But he was more pessimistic overall, adding: “All in all, I think current events are quite a big blow to the Vision 2030 thesis.”
The kingdom’s flagship business summit, the Future Investment Initiative (FII), dubbed ‘Davos in the desert’ is due to be held in under two weeks. It will be the most immediate litmus test of investor sentiment towards the kingdom.
On Tuesday, Reuters reported that Riyadh was planning to make FII a hybrid event, giving executives the option to take part remotely.
In previous years, applications to FII were tightly vetted, making it one of the hottest tickets in town, attracting Wall Street titans such as BlackRock, Goldman Sachs and JPMorgan.
Just over three months ago, PIF’s governor Yasir Al-Rumayyan told a packed auditorium at the FII’s Priority Europe summit in Rome that the sovereign wealth fund’s strategy is “to bring the world back to Saudi”.
With missiles raining down and travel warnings in place, the world will first need to be reassured that it is safe.
Melissa Hancock And as ever, thanks for reading, and do keep in touch with your thoughts and ideas. melissa.hancock@fortune.com
Abu Dhabi advances AI ambitions
Abu Dhabi is betting on AI to help the government run better
Last week, Abu Dhabi joined forces with tech giants OpenAI and Microsoft to launch AiNative, an AI training program that aims to train 20,000 government employees as part of its ambition to become the world’s first AI-powered government by 2027.
The program—announced at the Ai Everything conference in the capital–will give government employees hands-on experience with tools such as ChatGPT, Codex, and Microsoft 365 Copilot.
Later phases will offer more specialized training and certifications tailored to specific roles, including coding and data.
Citizens and residents will also benefit from aspects of the training program that cover practical applications of AI in everyday life, including managing personal finances, running a small business, and finding a job.
AiNative forms part of Abu Dhabi’s AED 13 billion ($3.5 billion) Digital Strategy 2025–2027, which seeks to strengthen AI adoption and digital infrastructure, automate 100% of government processes, and deploy sovereign cloud computing across all government operations.
By 2027, the strategy is projected to generate more than AED 24 billion ($6.54 billion) in economic value for the emirate.
It forms part of a broader shift in the UAE’s approach to AI, moving beyond investment in the technology to embedding it into how government and society function.
Speaking to Fortune contributor, Inzamam Rashid, at the Ai Everything conference in Abu Dhabi last week, Ruba Al Hassan, director general of strategic affairs and future foresight at Abu Dhabi’s Department of Government Enablement, explained how she is working to automate routine administrative tasks such as licence renewals and utility payments through the emirate’s AutoGov service.
You can read Rashid’s full interview with Al Hassan and what it means for Abu Dhabi’s AI-powered government vision here.
SoftBank courts Gulf investors
SoftBank looks to revive Gulf backing for its AI investments
SoftBank Group CEO Masayoshi Son, is said to be targeting up to $100 billion in funding from Gulf investors to bankroll a fresh wave of AI investments.
Son has held talks in recent weeks with senior figures, including in the UAE, about the potential fundraising, the FT reported.
As part of the potential Gulf-backed fundraising, the SoftBank founder would use the money to establish a fund that would acquire companies and enhance their operations with AI and other advanced technologies.
Saudi’s Public Investment Fund and Abu Dhabi’s Mubadala were major backers of SoftBank’s inaugural $93 billion Vision Fund, launched in 2017.
Since its launch, the first Vision Fund had accumulated about $29 billion in investment gains by the end of June. Vision Fund 2, launched more recently and funded primarily by SoftBank, has generated $20.5 billion in gains.
However, the first Vision Fund has also suffered a series of high-profile setbacks among its bets on so-called “disruptor” startups, most notably WeWork, which filed for bankruptcy and underwent a major debt restructuring. It led to SoftBank earning the less-than-desirable moniker “Nasdaq whale” for its role in fuelling a frenzied rally in big tech stocks.
As highlighted in last week’s newsletter, OpenAI is reportedly in talks with several UAE investment funds, including Abu Dhabi-based MGX, to anchor a $30 billion fundraising round for the company. The UAE funds may invest as a consortium and are discussing a combined investment of up to $10 billion.
The Big Number
-4.3
Last week, the World Bank revised its real GDP forecast for the GCC to a -4.3% GDP contraction versus a previous forecast of 1.3% growth. The biggest downward revisions were for Qatar to -21% (from -6%) and Kuwait to -15% (from -6%).
The 3 things we enjoyed reading this week
A series of strategic miscalculations dragged Saudi back into war in Yemen, as CNN explores in this analysis piece. Riyadh’s split with the UAE, failure to coordinate effectively with allied Yemeni forces, and overreliance on U.S. military support have left it vulnerable to an increasingly powerful Houthi movement backed by Iran. Despite seeking international support and launching a new military offensive, Saudi Arabia faces a conflict with no clear endgame, as fragmented allies and unresolved regional tensions make a lasting solution hard to achieve.
The Middle East has seen several significant archaeological discoveries in 2026, revealing new insights into ancient civilizations and the region’s rich history. Highlights include a Bronze Age communal tomb in Al Ain, a potentially lost Egyptian city linked to Pharaoh Ramses II, and a rare Assyrian royal monument uncovered in Iraq. In Egypt, an underwater excavation in Alexandria uncovered a bronze ring depicting the legendary Lighthouse of Alexandria, while prehistoric rock art in Sinai reveals thousands of years of human activity.
A new 18-month partnership between NYU Abu Dhabi and the U.S. State Department will bring together 30 graduate students from the UAE and U.S. to design and build lunar rovers. The project will draw on the UAE’s growing space capabilities, including locally developed lunar soil simulants and testing facilities, to tackle challenges such as abrasive Moon dust. Beyond supporting the UAE’s lunar ambitions, the initiative aims to develop skilled engineers, strengthen scientific ties between the two countries and create opportunities for future research and commercial innovation. The benefits of space exploration extend well beyond the Moon, potentially driving advances in energy storage, electric vehicles and other technologies on Earth.
Antima Jain and Pooja Choudhary met 11 years ago through a mutual friend at a party in Minnesota.
They were both immigrants from India, had a lot in common and lived three minutes away from each other.
They ultimately pooled their personal funds to open their own Color Me Mine paint-your-own pottery studio franchise in March 2025.
A few months ago, a customer walked into Antima Jain and Pooja Choudhary’s Edina, Minnesota pottery-painting studio, Color Me Mine, with a plan to propose to his girlfriend.
Color Me Mine allows customers to pick a piece of pottery like a mug, plate or bowl, and paint it. The studio then glazes and fires it, and the customer can pick up in about a week.
The customer wanted to paint a jewelry tray with the question, “Will you marry me?” and use it to propose. Usually it took about seven days for Jain and Choudhary to process a customer’s pottery after they painted it. This time, they agreed to have his piece ready sooner.
Antima Jain (left) and Pooja Choudhary (right). Credit: Color Me Mine Edina, MN
Jain and Choudhary also helped create the atmosphere that the customer wanted in the studio. Later, the couple brought them a save-the-date card that mentioned the studio. For Jain and Choudhary, it was a reminder of their impact. They were creating a space where customers could connect and build lasting memories.
A lot in common
That sense of connection is also the foundation of their partnership. Jain and Choudhary met 11 years ago through a mutual friend at a party in Minnesota. Both had moved to the United States from India, were raising children and enjoyed creative projects.
“We started talking and realized we have so many things in common, and just like each other’s company,” Choudhary tells Entrepreneur in a new interview. “We started meeting up.”
They lived a three-minute drive from each other. As their children grew more independent, the friends began imagining building a business together. When they started their search in 2023, they explored franchises and visited a nearby Color Me Mine studio.
“We just loved the whole vibe,” Jain says. “It was such a clean environment, very organized, very colorful. It just felt calming. We both had the same impression.”
They ultimately pooled their personal funds and spent about $300,000 to open their own Color Me Mine location in March 2025. But before becoming business partners, they made a pact: Friendship would come first. Whatever challenges arose, they would keep talking rather than let the business divide them.
The following interview has been edited for length and clarity.
Pooja Choudhary (left) and Antima Jain (right). Credit: Color Me Mine Edina, MN
Their immigrant stories
Tell me about your backgrounds before you became franchise owners. Jain: I first came to the United States in 2003 because of my husband’s work project. We went back and forth between India and the U.S. a few times, and then we came here in 2012 and have been here since.
I have a bachelor’s degree in commerce from India. I taught preschool there, and here I worked at Kumon. I was working part-time while my kids were growing up. Now they’re both in college, so this seemed like the perfect time to get into something we would enjoy and have time to invest in.
Choudhary: My husband was already here when we got married, and I moved to the United States afterward. I finished my master’s in electrical engineering. We lived in different states before coming to Minnesota around the same time Antima did.
I have an investment property business on the side, which I still continue. I have two girls: one in high school and one finishing middle school at the time of this interview.
Deciding to franchise
Why choose a franchise rather than create an independent studio? Choudhary: We didn’t have experience running this kind of business, and that was the scary part: How were we going to do it?
A franchise felt like a balance between owning an independent business and working in a corporate environment. They provide the platform, but we still have independence in running the studio.
Jain: Everything was laid out for us. The guidance and support have helped a lot. Even after our first year, they were still introducing things to make the business easier to operate, including a new point-of-sale system across Color Me Mine studios. We haven’t regretted choosing a franchise.
How did you find your location and fund the business? Choudhary: The franchisor gave us a territory, and we hired a real estate agent to help find a space. We looked at many places before choosing our location in Edina. There are parks and shopping nearby. The franchise team helped us shortlist locations and think about what to look for, including visibility.
Jain: The startup cost was roughly in the low-$300,000 range. We both invested from our personal accounts rather than taking out a loan. Being partners made it easier to split that investment.
Acquiring customers
How have you worked to bring in customers and grow? Jain: We joined the local chamber of commerce, which helped spread the word. We participated in an art festival near our location and held Mother’s Day and Father’s Day events. We run recurring promotions and include discount cards with finished pieces to encourage people to return within a month. We also advertise through a platform the franchise recommended.
Choudhary: We’ve donated to local organizations and participated in school fundraising, too. That has helped.
The realities of ownership
What surprised you most about operating the studio? Jain: Hiring. I never thought keeping a full staff would be such a challenge. It’s a constant process of hiring and rehiring because most of our employees work part-time.
We give opportunities to high school and college students. Their education comes first, and when they finish high school, they may leave for college. We understand that, but before opening, we hadn’t really thought about how continuously we would need to work on staffing.
What does a typical day look like for you? Choudhary: It’s busy. We don’t currently have a full-time manager, so we handle staffing ourselves. Sometimes we’re both at the studio; sometimes we alternate days. There’s also glazing, payroll, social media, the calendar and other online work. Every day, something needs attention.
Beyond staffing, what has been difficult? Jain: Calling customers when something happens to their pottery in the kiln. They may have spent hours creating a piece, and then it doesn’t come out perfectly. Telling them that is hard. It happens very rarely — we estimate less than 1% of pieces — but we still dread those calls.
Choudhary: We offer a replacement piece and waive the studio fee so they can come back and paint again. We try to do whatever we can to make the experience better.
Planning ahead and protecting the partnership
How do you keep business disagreements from affecting your friendship? Choudhary: We knew things would happen because we were new to this. We agreed to keep an open dialogue and talk if something wasn’t working. We’re doing this because we’re friends. If we weren’t going to stay friends, there would be no point in having the business together.
Jain: We’re like sisters. There will be disagreements; we can’t always agree. But I wouldn’t have chosen anyone else to do this business with. If I open another studio, I’ll do it with Pooja.
What are your goals for the business? Jain: We would love to open another studio. We also want to reach the top five in the franchise’s sales rankings. We’ve been in the top 25 and reached sixth place for one month, but we haven’t made the top five yet.
Choudhary: We have similar goals and the same vision for the studio. That alignment is what makes the partnership special. Most of the time, we’re thinking along the same lines.