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Firms Crack Down On Money Mules But Need To Do More


An FCA survey found firms have closed an increasing number of suspected mule accounts over the last 3 years: 238,396 suspected mules had their accounts closed in 2025, up from 184,935 in 2023 and 233,269 in 2024.

An increase in account closures could reflect broader customer growth alongside improvements in identifying and acting on suspected mule activity, rather than necessarily meaning mules make up a higher proportion of firms’ business.

The National Crime Agency (NCA) estimates more than £100bn is laundered through the UK or UK corporate structures each year. Money mule activity is one way criminals move these funds, by using people’s bank accounts to receive or transfer money on their behalf.

Account closures were highest among customers aged 26 to 39 (91,073), while the sharpest increase was among customers aged 40 to 49 (37,274 in 2025 up from 25,760 in 2024). Customers aged 25 and under (85,425) also represented a significant proportion of closures.

The financial regulator also found evidence that criminals moved fraudulent funds through multiple accounts, usually cashing out between the second and fifth account. By this stage, payments are harder to detect and trace, and shows that firms need to crack down on activity as early as possible.

Some accounts had been used repeatedly for mule activity before firms shut them down and had also been used for fraud. This points to an established criminal infrastructure rather than opportunistic, isolated incidents.

The FCA, NCA, Home Office, the Treasury, HMRC and industry are leading on 9 system priorities (PDF) as part of the UK’s response to economic crime. The FCA is playing a key role on the money mules priority by working with industry on an action plan to tackle the problem, including better ways for firms and law enforcement to share intelligence on suspected money mule activity.

Steve Smart, executive director of enforcement and market oversight at the FCA, said:

‘Money muling is a crime and it’s not victimless. It makes it harder to recover stolen cash and helps criminals move and hide the proceeds of serious offending. People should be wary of contact out of the blue, including via online channels, asking them to funnel money through their account as they could face prosecution.

‘It’s good that financial firms are taking action on mules, but banks, law enforcement, technology companies and consumers all have a role to play in stopping people being drawn into criminal activity.’

Money mule warning signs to look out for

  1. If you’re approached out of the blue online with an offer of quick cash, then alarm bells should ring.  
  2. Scammers may call it a ‘job offer’ but no legitimate company will ask you to use your own bank account to transfer their money.  
  3. Never give sensitive financial details to someone you don’t know and trust.

Be aware that the consequences of becoming a money mule could include losing access to your bank account and possible prosecution. 

Find out more about money transfer scams.

Notes to editors

  • Read our multi-firm review: Money mules: mule activity and cashing out findings.
  • Alongside the National Economic Crime Centre, the FCA is alerting firms to its latest findings.
  • Fighting financial crime is one of the FCA’s strategic priorities (PDF).
  • The FCA surveyed 35 retail banks, building societies, challenger banks, payment institutions and e-money institutions.  
  • The FCA also established a public/private cell in 2025 – a working group with 22 regulated firms. The cell looked at 140 cases, covering 7 types of fraud.
  • The FCA found card payments were the most common cash-out method and used to make lots of low-value transactions, or higher-value payments to local businesses and retailers. This can resemble legitimate consumer spending and be harder for firms to detect.    
  • Retail banks accounted for most transactions passing through mule accounts, whereas other firms experience lower volumes but higher-value transactions. This suggests different criminal behaviours, cash-out strategies and risk concentrations. 
  • The Home Office’s Fraud Strategy 2026 to 2029 recognises the role that money mule networks play in facilitating fraud and financial crime.
  • This work follows previous publications on detecting and preventing money mules, and firms’ use of the National Fraud Database (NFD) and money mule detection tools.
  • The FCA enables a fair and thriving financial services market for the good of consumers and the economy. Find out more about the FCA. 



What one lender thinks brokers can do to survive a slower market


He said the math behind referring a second mortgage elsewhere has flipped from what it used to be, and originators who haven’t caught up to that shift are handing away business they don’t need to lose.

“We used to use second mortgages to develop a referral from a bank. You would send your borrower to the bank or credit union to do the second mortgage,” he said. “In today’s world, if you send your borrower to a bank or credit union, you may not get them back for that first mortgage. So why not stay in front of your borrower today? Help them out with the debt refinance or debt consolidation second.”

Staying in front of clients

It’s always important to build long-term relationships with your clients, but that becomes critical in challenging market conditions.

“You got to stay in front of your clients,” he said. “It’s amazing to see LOs that aren’t using a CRM, or even if they’ve set up a CRM, they don’t take full advantage of it. Borrowers will go online and start shopping for the best possible rate, and the best possible rate isn’t always the best possible loan for every borrower.

“But if the LO is not staying in front of them, there’s just too many avenues for those borrowers to shop. Whether it’s wishing someone a happy birthday or just checking in, if they’re not doing that, their chance of retaining that relationship gets smaller each day.”

Meta’s Muse AI is exploding in popularity—and drawing heated backlash from Amazon



Meta’s new AI agent app is quickly taking hold of the consumer market, unseating ChatGPT as the top free app on Apple’s App Store in recent days. The app, which features a personal AI agent that books appointments, shops, and organizes calendars on people’s behalf, is the talk of tech circles this week.

Named Muse, the app, which uses Meta’s latest Muse Spark AI model, connects users to a range of services that its AI agent autonomously handles. That means handing over access to accounts across a user’s phone in exchange for Muse booking a vacation or handling restaurant reservations on their behalf. It’s the first major consumer AI agent push by Meta, and it’s catapulting the company for now, past its competitors.

Not everyone is rolling out the red carpet for Meta’s Muse, however. Amazon blocked Meta’s assistant from accessing its online store, saying that “continued access by an unauthorized AI agent violates Amazon’s Conditions of Use, to which our customers have agreed.” Amazon said Meta never asked for permission to access its site. Meta didn’t immediately respond to a request for comment, though the company announced it would partner with Shopify for some of Muse’s shopping features.

“It is only a matter of time before there is an Apple and Google version of Muse and possibly TikTok, in addition to the frontier LLM agents,” Nikesh Arora, chief executive at Palo Alto Networks, wrote on X. “Every app that is a services, marketplace or commerce app will need to existentially decide to open [Application Programming Interfaces] for consumer agents to interact. Smaller players have no choice. Either the consumer benefits or distribution aggregators will demand a higher transaction fare.”

Muse’s break-out success represents a much needed victory for Meta in the AI arena, following a series of struggles by the company to compete with frontier labs like OpenAI and Anthropic.

Muse’s fast-rising popularity, and Amazon’s reactionary block, show how quickly agentic technology is transforming the consumer space. Meta released Muse just as Anthropic and OpenAI released cheaper versions of some of their models. Apple also recently rolled out its revamped Siri as part of its newest iOS update.

The bigger questions raised by Muse’s release are who controls the shopping and user interfaces Meta is trying to access, and how major companies will agree to such access. For Amazon, Muse is a threat because it bypasses the usual process of humans visiting its website or app and seeing the advertisements that serve as a key profit driver.

“This is bigger than a dispute over bot detection or website access. We are moving toward a world where agents will increasingly act as our representatives online,” Liat Ben-Zur, CEO of executive consultancy LBZ Advisory and former Microsoft Vice President of Consumer Services, told Fortune. “The companies that control the rules of access will have enormous influence over whether those agents actually work for the consumer.”

Amazon has taken action against other companies over similar issues. Last year, it sued Perplexity over its Comet AI tool, which could access Amazon accounts much like Muse does. Amazon recently lost a ruling on that claim after the U.S. Court of Appeals for the Ninth Circuit found that users were ultimately choosing to access Amazon via Perplexity’s bot; Amazon is still fighting the issue.

Amazon has its own shopping agent, called Buy for Me, which performs tasks similar to Muse’s. The company has said brands can opt out of the feature, though doing so requires action, since brands are automatically opted in. CEO Andy Jassy has also said Amazon is exploring AI shopping agent partnerships with third-party companies.

Privacy is sure to be a key issue for consumers weighing assistants like Muse, which allow for personal touches—like the ability to name your assistant— but require access to sensitive information, such as bank accounts, to truly work on a user’s behalf.

Meta says user logins are kept secret and that online purchases use a one-time card number that hides a person’s actual card details. Still, Meta has been at the heart of previous privacy issues. Meta has faced multiple proposed class-action lawsuits related to its smart glasses, including one alleging that it sent some footage captured by the glasses, including highly personal material, to third-party human reviewers for annotation and AI development. Meta has disputed the allegations.

The rise of Muse is timely for Meta: CEO Mark Zuckerberg is expected to unveil updates to the company’s smart glasses at its annual Connect event in Menlo Park, Calif., on Wednesday.

Charles Goldstuck’s GoldState makes minority investment in Podium Entertainment, as Flexpoint Ford and Shamrock Capital buy audiobook publisher in reported $400M+ deal


GoldState Music, the investment firm founded by Charles Goldstuck, has made a minority investment in Podium Entertainment, the audiobook publisher.

The investment was made alongside Flexpoint Ford and Shamrock Capital, which have acquired Podium from Presidio Investors.

The deal was announced on Monday (September 21). The companies did not disclose financial terms.

The Wall Street Journal reported that Podium changed hands for north of USD $400 million, citing people familiar with the matter.

GoldState was founded in 2022 and invests in music rights, music companies, and music technology.

Its investment in Podium takes the West Palm Beach-headquartered firm into book publishing.

GoldState has raised two funds to buy music rights: a partnership with Flexpoint struck in 2023, and a $500 million raise co-led by Northleaf Capital Partners and Ares Management in April 2025.

In February this year, the firm partnered with London-listed Bridgepoint Group on a separate strategy, targeting growth equity investments in music and music-adjacent companies.

GoldState and Flexpoint have backed the same company before: Flexpoint led a $165 million round for Create Music Group in June 2024 that Goldstuck also joined.

According to the announcement, the Podium deal extends Flexpoint‘s “experience in music assets and royalties into audiobook publishing.”

Charles Goldstuck, Managing Partner at GoldState, said: “I had the pleasure of previously partnering with Scott and couldn’t be more excited about backing the team at Podium. We’ve seen firsthand how digital audio can scale when developed under the right production and distribution models.

Podium is poised to take full advantage of the changing landscape for audio around the globe.”

“We’ve seen firsthand how digital audio can scale when developed under the right production and distribution models. Podium is poised to take full advantage of the changing landscape for audio around the globe.”

Charles Goldstuck, GoldState

“What streaming did for independent musicians, digital audio is doing for independent authors,” said Mike Morris, Managing Director at Flexpoint Ford. “Podium has built a differentiated platform around valuable IP, helping authors reach global audiences while retaining ownership of their work.

“We believe the company is exceptionally well positioned to capitalize on the continued growth of digital audio, and we’re excited to partner with Scott and the entire Podium team to support the next phase of expansion.”

“What streaming did for independent musicians, digital audio is doing for independent authors.”

Mike Morris, Flexpoint Ford

Podium, headquartered in Los Angeles, says it represents more than 3,000 authors and describes itself as the audiobook industry’s third-largest publisher.

Its catalog has grown from roughly 1,200 titles in 2019, when Presidio first invested in the company, to more than 15,000 titles today.

Under Presidio‘s ownership, Podium expanded beyond audio into ebook and print formats and acquired book sales data service Bookstat.

According to Presidio, Podium ranks as the second-largest publisher of romance audiobooks and the largest publisher of science fiction and fantasy audiobooks in the United States.

“We are incredibly proud of the work we’ve accomplished to date on behalf of the thousands of authors and voice actors Podium represents, and alongside the tremendous support we received from Presidio Investors since 2019, but this is just the beginning of our story,” said Scott Dickey, Chief Executive Officer of Podium Entertainment.

“Partnering with the Flexpoint, Shamrock, and GoldState teams represents an opportunity to rapidly extend our capabilities for the authors and storytellers who trust us every day to deliver their stories and grow their audiences.

“We firmly believe in Podium‘s differentiated author service model which is built to attract, support, and retain the best storytellers in the world.”

“Partnering with the Flexpoint, Shamrock, and GoldState teams represents an opportunity to rapidly extend our capabilities for the authors and storytellers who trust us every day to deliver their stories and grow their audiences.”

Scott Dickey, Podium Entertainment

“This is a proud moment for everyone who has been part of the Podium journey since 2019, and we’re excited for what comes next,” said Karl Schade, Managing Partner of Presidio Investors.

Shamrock Capital, which had approximately $7.4 billion of assets under management as of June 30, 2026, invests in media, entertainment, communications, and related sectors.

The Los Angeles-based firm sold the master recordings of Taylor Swift‘s first six albums back to the artist in May 2025.

As part of the Podium transaction, the company is partnering with Ownership Works to establish a program giving all of its employees an ownership stake in the business.

David Kaefer, a former Spotify executive, is joining Podium‘s board of directors.Music Business Worldwide

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