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CFPB Now Requires ID Verification to File a Complaint


The CFPB will require users to validate their identity via mobile phone and email confirmation before they are allowed to file a report.

The Consumer Financial Protection Bureau is changing how Americans file complaints, adding identity checks and new rules that steer credit reporting disputes back to Equifax, Experian, and TransUnion first. 

The agency calls it cleanup. Consumer advocates call it a wall.

For borrowers who want to file a complaint against a financial company, here is what you need to know.

What Changed

The CFPB rolled out two-factor authentication for its complaint portal. Anyone creating an online account must now verify both an email address and a mobile phone number before submitting a complaint about any financial company — mortgages, debt collection, credit reporting, or anything else.

The CFPB is also planning address validation at the submission step, added notices telling consumers they must first use their dispute rights directly with credit bureaus before coming to the CFPB, and issued a new Company Portal Manual to standardize how companies categorize and close complaints.

It is exploring new “administrative response” options that would let bureaus return complaints flagged as unexhausted disputes or as system abuse.

By The Numbers

Credit reporting complaints have exploded. The CFPB received more than 150,000 credit and consumer reporting complaints in 2019. In 2025, that figure topped 5 million — a jump of more than 3,700%. The three nationwide bureaus closed 1.3 million complaints with non-monetary relief in 2024 and 2.1 million in 2025.

The CFPB blames the surge on credit repair companies gaming the system, social media influencers urging followers to file, AI tools acting as agents, and businesses that dispute accurate information to inflate scores. 

Without cleaner data, the Bureau argues, complaint records no longer reflect real market conditions.

What They’re Saying

The CFPB frames the moves as restoring integrity and protecting privacy, ensuring companies respond to legitimate complaints and that consumers exhaust their rights under the Fair Credit Reporting Act first.

The National Consumer Law Center sees it differently. “The Trump administration’s CFPB, at the behest of the credit reporting companies, is deliberately creating barriers for people to report illegal and abusive actions by large financial companies,” said Diane Thompson, the group’s deputy director and chief advocacy officer. NCLC’s Chi Chi Wu added that the agency “should be doing its job to make it easier for people to get help, not throwing new obstacles in their path.”

Advocates note the CFPB offered no public evidence quantifying the alleged abuse, and that credit reporting accounts for roughly 85% of all complaints — meaning these changes hit the agency’s single largest category of consumer grievances.

How This Connects

For College Investor readers, the practical takeaway is the process itself. Filing directly with Equifax, Experian, and TransUnion under the FCRA has always been the required first step before escalating to the CFPB — something that matters for student loan borrowers fixing servicer errors or victims of identity theft. 

The CFPB has used complaint data to act before, including a $15 million penalty against Equifax over mishandled disputes. Tighter portal rules raise the stakes on getting that first bureau dispute right.

The CFPB says it will keep working with the bureaus on standardized data and address validation. Expect legal and political scrutiny over how the agency defines “abuse” and whether the new friction reduces noise or simply reduces complaints.

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The post CFPB Now Requires ID Verification to File a Complaint appeared first on The College Investor.

Economists slash Canada’s 2026 growth outlook after recession talk




A surprise economic slump to start the year prompted forecasters to slash their expectations for Canada’s growth for 2026.

Wintrust Community Banks (Elan) $250 Bonus


The Offer

Direct Link to offer

  • Wintrust Community Banks has their Everyday Rewards+ card (issued by Elan) with a signup bonus offer of $250  after spending $1,000 within 90 days.
  • Also, 0% introductory APR on purchases for the first 12 billing cycles.
  • Offer valid through 6/30/26.

Card Details

  • No annual fee
  • 3% foreign transaction fee
  • Card earns 4x on Dining and restaurant delivery
  • Card earns 2x on Grocery, Gas/EV, Streaming
  • Card earns 1x everywhere else

Our Verdict

Looks like an interesting signup bonus. 

Hat tip to reader Celia

2,300 Brain Scans Show How Your Childhood Neighborhood Affects Your Ability to Handle Stress



A study of 2,300 children shows how childhood environments shape brain development and stress responses—revealing what it means for how you think, decide, and lead today.

Big Short legend Steve Eisman says everyone is buying the wrong AI stocks



Steve Eisman has a simple way to explain why SpaceX is the most absurd stock in America: its revenues are roughly equal to those of the company that makes Froot Loops. The difference? Nobody is valuing Kellogg’s at 100x revenue.

If you’ll recall, Eisman identified that a housing bubble was building in 2006 and 2007, fueled by an explosion in the issuance of “teaser-rate,” sub-prime mortgages, and that a crash was imminent. He famously seized the moment by shorting the home-loan market big time, a move that greatly profited both the trader and his firm FrontPoint Partners, a subsidiary of Morgan Stanley. Michael Lewis made Eisman a Wall Street legend by chronicling his exploits in his 2010 bestseller The Big Short. In the 2015 film version, Steve Carrell played the famously cranky, contrarian (re-named “Mark Baum”), while Marisa Tomei portrayed his wife and co-skeptic, former J.P. Morgan analyst Valerie Feigen (“Cynthia Baum”). Today, Eisman hosts the weekly podcast “The Real Eisman Playbook,” a program I highly recommend as much for its rollicking mockery of the group think that dominates the sell-side stock community as its sharp insights on economic trends and knack at nailing the basics that over time, drive outstanding returns to investors.

In a half-hour phone call, Eisman skewered the latest case where he reckons that hype and hysteria are fogging minds—and it’s hardly surprising that his new target’s none other than the SpaceX phenomenon. “SpaceX has the revenues of Kellogg’s, which makes Froot Loops, which I love, but no one is going out of their way to buy Froot Loops,” he declares. (The Ferrero Group of Italy bought Kellogg’s cereal business; Ferrero’s 2025 revenues of $21 billion are indeed close to SpaceX’s $19 billion.) “SpaceX stock’s being valued at over 100 times revenue, whereas no company of any size has ever had that kind of valuation. By comparison, Palantir is at 50x.” Eisman relates that Elon Musk plans to make money from ventures that only exit in the fictional world. “I grew up reading a lot of sci-fi, a ton of it, I’ve read it all,” says Eisman. “Musk and Silicon Valley grew up on it, too. The difference is, Musk and the SpaceX crew take it seriously!”

Eisman notes that a particular source of riches SpaceX hopes to pluck from the planets especially caught his attention, since it’s central to the plot of a sci-fi streamer he loves. “In the SpaceX S-1, where they talk about things SpaceX will eventually do, one of them is asteroid mining. Literally, there is really a great, wonderful sci-fi show on Apple TV called ‘For All Mankind,’ and asteroid mining plays an important part on the show. (Indeed page 71 of the SpaceX S-1 contains the following: “We plan to pursue asteroid mining operations to extract metals and other critical resources from near-Earth and main-belt asteroids, providing abundant raw materials for space-based industries.”)

It also puzzles Eisman that Musk is building an enterprise that straddles at least two industries, and may well add another, when the corporate world’s moving in the opposite direction. “Why make the company into a massive conglomerate, when conglomerates are totally out of favor? The world is de-conglomerate-izing. People want pure play, and they’re in rockets, Starlink and AI.” The prospect that SpaceX will buy Tesla, Musk’s second largest holding, is especially appalling to Eisman. “Tesla’s been a horrible failure for the past several years,” he avows. “Every year Musk says we’ll have self-driving cars and robotaxis, which he doesn’t do, and all we know is that earnings go down year after year. Musk is a cult, so people keep saying ‘wait till next year.’”

Eisman holds a dim view of the hyper-scalers’ future in AI

Eisman points to a part of the S-1 that’s effectively a manifesto wagering SpaceX’s future on AI. In fact, its chief AI product sports a brand name that Eisman fondly recalls from his teenage sci-fi enchantment. “Robert Heinlein invented the word ‘grok’ in his novel ‘Stranger in a Strange Land’ [1961] about a Martian who comes earth,” says Eisman. “In the book, ‘grok’ means ‘deep understanding.’” In contrast to its lofty moniker, Grok the product’s a lightweight, claims Eisman. “The S-1 says that SpaceX total addressable market is $28.5 trillion, and the irony is that over 90% of that TAM is AI, which is all about Grok,” he intones. “Grok is a third-tier product. I’ve heard reports that even the engineers in Musk’s own space division won’t use it because it sucks.”

Overall, he says, the outlook for the hyperscalers is darkening fast. “We’ve seen a sea change in their AI story, and not for the better,” he declares. “That’s because of two vectors. The first is that for the hyperscalers, AI is becoming increasingly capital intensive. Last year, Alphabet spent $80 billion on AI and funded it from cash flow. This year, it will spend $180 to $190 billion and raised $85 billion in stock. Now, they all have to raise funding through stock offerings because the table stakes get bigger and bigger.” He adds that post-IPO, SpaceX will need to keep tapping the capital markets since its recurring cash flow doesn’t come close to meeting its hunger for AI-driven capex.

“The other vector is that there are no ‘moats’ in AI,” he contends. “Someone moves to ChatGPT then to Gemini then to Claude. Even if AI is the greatest thing since the invention of the printing press, there are no moats to shield the providers. You don’t want to be the hyperscalers selling this highly competitive product where you have to cut prices to win customers. You want to be the suppliers selling them the picks and shovels, the chips and networking gear the hyper-scalers buy to make their products. Those products are highly customized and protected.” For Eisman, it’s far better to be a Nvidia, Arista or Cisco riding the capex boom than a Meta, Oracle, Microsoft or Alphabet battling a field of fellow behemoths in the brutal arena where the enterprise and retail solutions are easily swappable.

Eisman stresses that he’s not advising anyone to short SpaceX. “I have no opinion on what will happen to SpaceX,” he says. “From a fundamental perspective, it’s ridiculous But a lot of things can be ridiculous for a long time.” For this dourest of doubters, Musk’s claims for the feats ahead can only happen in the SpaceX founder’s head, or in the sci-fi fantasies Eisman grew up on.

Analyzing ESG Follow-Through of Pension Funds


Sehee Kim, Woo-Jong Lee, Hee-Yeon Sunwoo, and Aaron Yoon

Using data from Korea’s National Pension Service, this study shows how ownership and voting engagement drive improvements in portfolio firms’ ESG characteristics without harming financial returns.

MSC Cruises Flash Sale: Cruises From $49 Per Night + Kids Sail Free


MSC Cruises Flash Sale From $49 Per Night

MSC Cruises has launched a new Flash Sale with fares starting at just $49 per person, per night on select sailings. The promotion includes cruises to the Caribbean, The Bahamas, and Alaska, and also features a Kids Sail Free offer on eligible voyages. The sale is available for a limited time and must be booked by June 29, 2026.

Whether you’re looking for a quick weekend getaway or a weeklong cruise, there are dozens of discounted itineraries available from ports including Miami, Port Canaveral, and Galveston.

Offer Details

  • Cruise fares from $49 per person, per night
  • Kids Sail Free on select sailings
  • Destinations include:
  • Available on select 3-night, 4-night, 5-night, and 7-night cruises
  • Book by June 29, 2026
  • BOOK NOW

Sample Deals

Classic members and above can combine this offer with their regular 5% MSC Voyagers Club discount. Some of the lowest-priced sailings currently available with taxes and fees included:

  • 4 nights The Bahamas (Miami) from $196 per person
  • 4 nights The Bahamas (Port Canaveral) from $299 per person
  • 7 nights Western Caribbean (Galveston TX) from $389 per person
  • 7 nights Alaska (Seattle) from $698 per person

Pricing varies by sailing date, cabin category, and availability.

Guru’s Wrap-up

Cruise prices have been climbing over the last couple of years, so seeing fares start at $49 per night is worth a look, especially if you’re flexible with your travel dates. Families may be able to save even more thanks to the Kids Sail Free promotion on eligible sailings.

As always, the lowest fares tend to disappear first, so if you’re considering an MSC cruise, it’s a good idea to book before the June 29 deadline.

Why Video Marketing Builds Customer Trust in the Age of AI


Catch the Full Eisode:

Overview

Automation is everywhere in small business right now, from chatbots to email sequences to review requests. The question Doug Dibert Jr. raises on this episode is a pointed one: as you add more AI to your customer communication, are you accidentally making people trust you less? Dibert, founder and CEO of the white label video platform Magnfi, makes the case that video is the human layer that keeps automated systems from feeling cold, and that businesses adding short, personal video to their everyday communication are standing out and closing deals faster.

John Jantsch and Dibert get practical fast. They cover where video belongs after the sale, how to turn a four or five star review into a video testimonial that doubles as marketing content, and why a simple recorded reply on a form-confirmation page still surprises people. Dibert shares his Thank You Thursday habit, breaks down how AI video production now rivals shoots that once cost a fortune, and explains how agencies are packaging video as recurring revenue.

This one is for small business owners, marketers, and agency operators who already use automation and want it to feel more human without adding hours to the week. If you have wondered where video actually fits in a tech stack built on AI, you will leave with a short list of places to start.

Guest Bio

Doug Dibert Jr. is the founder and CEO of Magnfi, a white label video platform that helps marketing agencies and businesses add video to AI chat, email automation, and reputation marketing systems. With a background in filmmaking and years running a video production and marketing agency, He built Magnfi to give businesses video testimonial capture, branded video clips, video email, and AI-delivered video replies without the editing overhead. He works closely with agencies that resell the platform to their own clients.

Key Takeaways

  • Video is becoming the human layer over AI-driven communication. A short clip in a welcome email, a chatbot reply, or an SMS keeps a real person present as you automate.
  • Video chatbot replies work best as pre-recorded clips delivered by AI from a knowledge base at the right moment, not glitchy on-screen avatars.
  • Reviews can become a content engine. After a four or five star review or a high NPS score, invite a quick video testimonial and offer a small thank-you, turning happy customers into micro-influencers.
  • A personal video on your form-confirmation page still stands out, because so few businesses bother to confirm a submission like a human would.
  • Thank You Thursday: pick a random customer each week and record a short thank-you. It often reopens conversations and surfaces new needs.
  • Your current customers are your best audience for additional products. Social media nurtures buyers, it does not only attract new ones.
  • LinkedIn is a strong place for video right now if you want to be seen as an expert in your field.
  • AI video production has matured fast. Doug’s team produced a cinematic ad for an automotive repair shop that drew over 7,000 plays in two weeks.
  • For agencies, white label video slots in as an add-on to reputation, social, and web services, commonly at $250 to $750 a month in recurring revenue.

Great Moments

  • [00:02] John opens with the question behind the episode: is your new AI quietly eroding customer trust?
  • [00:51] The story behind the name Magnfi, including why dropping a single letter saved $5,000.
  • [02:06] How video shifted from “just content” to humanizing AI-driven communication.
  • [03:18] Why video outperforms text: nonverbal cues build know, like, and trust.
  • [05:54] Where video belongs after the sale, from welcome emails to chatbots to onboarding.
  • [08:31] Turning four and five star reviews into video testimonials with a simple incentive.
  • [11:47] Thank You Thursday, and how a weekly thank-you video reopens client conversations.
  • [16:22] The cinematic AI video example: a Mad Max style ad built around an air freshener.
  • [20:08] The first 90 days for a white label agency, plus why YouTube is the number two search engine.

Memorable Quotes

“What if every AI tool your business just adopted is quietly making customers trust you less?” — John Jantsch

“Video is a fantastic conduit for know, like, and trust in a digital-first world.” — Doug Dibert Jr.

“Your social media is also for continuing to sell to your current customers.” — Doug Dibert Jr.

“Your current customer base is the best base to sell additional products and services to, because they already know, like, and trust you.” — Doug Dibert Jr.

“That person took the time to record a video. You have no excuse.” — Doug Dibert Jr.

Delinquencies rose in May, but don’t panic, ICE says


Mortgage delinquencies rose monthly and annually in May, but it’s not a cause for concern, according to a new industry report.

Processing Content

The national delinquency rate rose 15 basis points to 3.5% last month due to a calendar anomaly, Intercontinental Exchange’s latest first look report found. That marks a 4.5% month-over-month increase, which is in line with historical Sunday month-end patterns, and 9.4% year-over-year change.

Mississippi and Louisiana led all states in delinquency rate, each more than 8.3%, while Idaho and Washington posted rates near 2%.

“While the headline increase in delinquencies may draw attention, the underlying performance picture is stable as delinquencies remain below January 2020 levels,” said Andy Walden, head of mortgage and housing market research at ICE, in a press release Friday.

The number of properties 30 or more days past due, but not in foreclosure, increased by 84,000 month over month and 188,000 year over year to 1.9 million in May. The number of properties seriously delinquent, 90 or more days past due, did not change from April and remained at a five-month low, but were up 111,000 from last year, the largest annual increase since 2020.

Loans cured from serious delinquency decreased 6% month over month in May, consistent with seasonal trends, after two consecutive months of progress. Cure volumes remained below late 2025 levels, as Federal Housing Administration cures lagged broader market performance, the report found. 

“The rise in early-stage delinquencies and the month-over-month decline in cures were largely driven by the Sunday month-end, which causes many mortgage payments to be processed the following business day,” Walden said. “The more important trend to watch remains the continued growth in serious delinquencies and active foreclosures, particularly among FHA loans.”

Foreclosure starts fell 9% from April but were still up 19% on an annual basis, while active foreclosure inventory hit 280,000 loans, a 34% jump from last year and the highest level in six years, although the foreclosure rate remained below prepandemic levels, according to the report.

The number of loans that were seriously delinquent or in active foreclosure increased by 185,000 from a year ago, again the largest annual increase since the unemployment spike in 2020.

Prepayment speed also dropped 14 basis points from April’s 0.93% to 0.79%, a four-month low, as mortgage rates spiked. The 30-year fixed-rate mortgage rose from 6.37% at the beginning of the month to 6.53% by the end of May. The 30-year rate did not provide much relief for borrowers this month, resting at 6.49% this week, according to Freddie Mac.

“Overall mortgage performance remains healthy, yet the level of serious delinquencies and active foreclosures highlights the importance of reaching borrowers early,” said Bob Hart, president of mortgage technology at ICE, in the release.