“That is the tunnel vision that we create for the buyers. If we’re giving them all their solutions in one spot, why would they need to go elsewhere? We’re solving two solutions in one: the solution for a client leaving us, and also the solution for building trust and for them to know what their finances are.”
Bolling said their eventual goal is to do all VA loans. With that as an eventual goal, he believes it makes the relationship-building portion of his job even more important. It helps those who have served their country use the benefits they’ve earned.
“Everyone else is going to do it differently, but we spend so much time with people, and our business has flourished because of it,” Bolling said. “Our goal is to be 100% VA at some point. If we’re going to do that, then we have to invest time, energy, and education in people. We were at 36% VA loans last year, and this year we’re at 70%. We’ve seen double the amount of VA business.
Educating veterans
One of the best parts about taking on more VA loans is getting veterans away from less reputable lenders in the space who don’t have the veterans’ best interest in mind, according to Bolling.
“It has been very transformative, and it’s an easier way for us to get them away from the bad lenders,” he said. “I don’t have to name names. You can’t tell me that credit union got on the Zoom call with you and went on verification with numbers, and then this weekend, ran numbers based on the house. You just can’t tell me they do it, because they won’t.
