Our top five posts of 2025 – Bank Underground
Bank Underground is a blog for Bank of England staff to share views that challenge – or support – prevailing policy orthodoxies.
The...
Cobalt Credit Union deploys Eltropy’s AI Voice technology
Eltropy announced today that Cobalt Credit Union has deployed its AI Voice technology, achieving an 83% session containment rate while maintaining high member...
Google leader: Agentic AI’s 5 defining shifts in financial services for 2026
In 2026, AI will evolve from a tactical add-on to the strategic engine of the modern financial institution. The journey has been a...
Podcast: Reimagining payment experiences with agentic AI
AI, in some capacity, has been used within payments for 30 years. The latest evolution in AI is through the agentic lens — transforming transactions and experiences alike. “We’re actually...
How S&P Global built a multimodel AI platform
S&P Global has opted for a multimodel AI approach to boost efficiency. The strategy is comparable to a multicloud approach, Gia Winters, managing director of North America at Google Cloud, told FinAI News. The financial...
Bank of America’s AI-driven forecasting tool saved clients 250K hours in 2025
Bank of America has been deploying AI tech for years and is seeing quantifiable returns, giving the organization a boost in efficiency and client experience. The $2.4 trillion bank deployed its AI-driven...