If you’ve ever
explained the
same job three times,
don’t explain it
a fourth.
Instead,
watch them do it.
When somebody keeps
getting a task wrong,
it’s easy to assume
they need
more training,
so you explain it
again and again,
and maybe you
make a checklist,
or maybe you
start writing
a procedure for
the entire thing.
But they
may understand
most of the job
perfectly well.
There may be
one point where
things fall apart.
So the next time
they do the task,
resist the urge
to teach.
Just watch.
Look for the
first place
they hesitate.
Maybe they stop
and ask a question.
Maybe they have
to choose between
two options
and guess.
Maybe they’re
missing a piece
of information
you didn’t realize
they needed.
Or maybe the process
makes perfect sense
to you because
you’ve done it
a thousand times,
but there’s one step
you do automatically
and never actually
explained.
That moment is useful
because now you
don’t have to
retrain the
entire job.
You have something
specific to fix.
And sometimes
the person
doesn’t need
more instructions
at all.
The process does.
Helping Grow
Your Business Big,
I’m Paul Boomer @GrowYourBusinessBig
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