Gen AI return on investment ‘not that great,’ credit union CTO says

Date:

10 September 2025

NEW YORK — Financial institutions are diving headfirst into gen AI but University of Michigan Credit Union hasn’t seen much in terms of its return on investment. Amid financial institution hype around gen AI, “the ROI is not that great,” Sherry Wu, chief technology officer at University of Michigan Credit Union, said at FinovateFall 2025 […]

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Gen AI return on investment ‘not that great,’ credit union CTO says

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