Update 3/17/26: Looks like these are starting to post for some cardholders that are affected. Not sure if everybody should see a credit yet or if they are doing them in batches?
One of the benefits of the Citi Strata Elite is up to $200 in splurge credits on your choice of up to two of the following merchants: 1stDibs, American Airlines (exclusions apply), Best Buy, Future Personal Training, and Live Nation (exclusions apply).
Unfortunately it seems that cardholders that product changed from another card to Citi Strata Elite aren’t getting these credits to post automatically and Citi reps are telling them to just to wait 1-2 billing cycles (1,2). Even after waiting the credits still aren’t appearing, so one reader filed a CFPB complaint and then followed up with the Citi executive response team that states it’s a known issue with an incomplete merchant ID.
That doesn’t really make sense, as if it was an issue with the vendor ID then all cardholders would be affected rather than cardholders that PC’d.
We reached out to Citi for comment and they provided the following response:
“We recently identified this issue and urgently took steps to deliver the benefits and prevent impacts to any additional customers,” said a Citi spokesperson.
One of my favorite things about this blog (apart from speculating on rumors) is being able to (hopefully) help get errors and issues like this one fixed. Hopefully the credits start trickling in for affect users soon. Thanks to the reader who first reached out with a wealth of information and datapoints regarding this issue.
