T-Mobile Offering Bill Credits After July 27 Network Outage
Following the nationwide T-Mobile outage on July 27, some customers are reporting success in receiving bill credits after contacting customer support. The outage left thousands of subscribers without voice, text, or data service, with many phones displaying “SOS” or “SOS Only” for several hours before service was restored. The outage also affected internet customers.
According to Doctor of Credit, T-Mobile representatives have offered credits ranging from $5 to $35. It looks like it may be limited to a maximum of $50 per account, regardless of how many lines you have.
Update: I received a credit of $60 in the form of a $10 monthly credit on my bill for the next 6 months.
The outage also affected internet customers. Bruce shared in our Facebook Group that he received a $45 credit for his Metronet internet outage (co-owned by T-Mobile).
If your service was impacted, you can try reaching out through the T-Life app, online chat, social media, or by calling customer support to request a courtesy credit. There is no indication that T-Mobile is automatically issuing credits to all affected customers.
