Gen AI delivers quantifiable returns for TD Bank, and it is planning to deploy the tech more widely. One of Toronto-based TD’s first gen AI use cases was a virtual assistant for its customer service centers, introduced in 2023, to help employees find answers to client questions faster, Sumee Seetharaman, head of AI and machine learning, told FinAi News. “Since rolling out our virtual assistant, we’ve recorded a 12% reduction in calls that are handed off to support teams,” Seetharaman said. […]
