What’s top of mind for lender in current mortgage market?


Share post:

“You name it, there’s always a challenge. There’s always something to do. And I think that’s what makes mortgage professionals unique: we’re constantly overcoming these obstacles and finding a way to make your market and thrive in it.”

Strong broker relationships as important as ever

When it comes to brokers, the company is doubling down on what’s always been its main focus: “more and more customer service,” Edwards said. Soliciting feedback from broker partners on how their experience can be improved has been especially important in recent times, with its STAR Marketing Studio – a portal brokers can use to design branded flyers – having received a strong positive reception from brokers since its launch.

Education, too, is paramount, with training and other courses accessible through that broker portal. “Since we built it from scratch, there’s no limits for us,” Edwards said. “We don’t have to stay within a box. If we want to do something cool with it, we absolutely can. And we haven’t cut back on it.

“We’re constantly investing in our technology to make that broker experience smooth, efficient, and get the loan to closing as quickly as possible.”

It’s important for brokers to get to know a lender and their system when they partner with them, he added, taking the time to understand the process and their technology.



Please enter your comment!
Please enter your name here

Related articles

Japan and South Korea sound alarm over Putin-Kim military pact

Unlock the US Election Countdown newsletter for freeThe stories that matter on money and politics in the...

Our Non-Qm Program Allows For Reduced Seasoning On Credit Events

Did you know that MortgageDepot’s NonQM program offers reduced seasoning on major credit events? It’s true! If...

The High Cost of Misaligned Business and Analytics Goals

Findings from new research on more than 300 companies undergoing data and analytics transformations.

Banks And Stock Market Closed On June 19 For Juneteenth

U.S. stock markets will be closed on June 19 for Juneteenth.Banks and the United States Postal Service...