AI has a trust problem among frontline workers—and it’s getting worse. Deloitte’s TrustID Index, a daily pulse of customer and employee sentiment, shows that trust in company-provided generative AI—tools that are supposed to lighten workloads and boost creativity—fell 31% between May and July of 2025, the latest results available, reflecting growing skepticism about its reliability and value. Trust in agentic AI systems that can act independently, not just make recommendations, dropped 89% during the same period, as employees grew uneasy with technology taking over decisions that were once theirs to make.
